Getting Started
Global Groups
Local Groups
Users
Folders
Hardware and Hardwaretypes
Software
Rooms
Custom Queries
Exporting Data to Live System
Importing Data from CSV Files
Exporting Data to File and Printing Views
Support Manager
Functionality Overview
Use Support
Manager as an Administrative Tool
- Set, Edit, Delete and Manage Memberships of Global Groups in your Domain
- Set, Edit, Delete, Manage Memberships and Permissions of Local Groups on your File Servers
- Set, Edit and Delete Permissions on Folders for Local Groups
- Set, Edit and Delete Permissions on Folders for Users
- Set, Edit and Delete Folder Permissions for Local Groups and Users
Use Support Manager as a Documentation and Reporting Tool
- Global Groups of your Domain
- Folders and Permissions in your File System
- Local Groups of your Domain
Application
Configuration
Database
Support Manager holds your System Information in a Microsoft Access relational Database. If you have to administer more
Domains, you can do that easily by creating a new Database for each Domain.
To set the Database to which connect Support Manager execute following Steps:
- Start Support Manager
- Ignore possible Error Warnings
- On the main Menu click on Tools > Options...
- In the Database Filename field Browse for the Database File
Note:
The original Database Filename is SupportManager.mdb
A Demo Database is also included: SupportManagerDemo.mdb
General Requirements
-
The User Account under which Support Manager is running must be in the same Domain you want
to administer
-
To administer Local Groups your must have Administrative Rights on the Target Computer
-
To administer Global Groups and Users you must have Domain Administrative Rights on the
Target Domain Controller
-
View operations from Live System can be executed on any Domain Controller (PDC or BDC) or
Computer
-
Write operations to Live System for Global Groups and Users can only be executed on a Primary
Domain Controller
-
To set Folder Permissions you must have Full Control over the Target Folders
-
You cannot mix Domains in one Database, use one Database for each domain you must
administer
-
To have full reporting functionality you must have Microsoft Access 2000 or later installed -
standard printing will always be available
-
You should re import Live System Data to Support Manager periodically
-
Operating Systems: Windows NT Workstation, 2000 Professional, XP Professional, Windows NT
Server, 2000 Server, Server 2003
Registration
You can test Support Manager for 30 days
with a Functionality Limitation of 3 Objects per Category (Global Groups, Local Groups etc.)
After this trial period
Support Manager must be registered.
To get your Registration Code(s) please
contact sartori-software.com
Entering Registration Code
Displaying and Searching Global
Groups From Database
Display All
Search
-
On the main menu point to Search > Global Groups
-
Type the Global Group search criterion in the Global
Group Name field
-
Deselect the Search in Live System checkbox
if selected
-
Click Search
Custom Query
Displaying and Searching Global
Groups From Live System
Display All
Search
-
On the main menu point to Search > Global Groups
-
Type the Global Group search criterion in the Global
Group Name field
-
Select the Search in Live System checkbox
-
Click Search
-
Select the appropriate Server
Importing Global Groups From
Live System
Method 1
-
On the main menu point to Live View >
Global Groups
-
Select the appropriate Server
-
All Global Groups of the selected Server are
now displayed
-
Select the Global Groups that should be
imported, then point to Tools > Import > Selected Objects from Live System
Method 2
-
On the main menu point to Search > Global Groups
-
Type the Global Group search criterion in the Global Group Name field
-
Select the Search in
Live System checkbox
-
Click Search
-
Select the appropriate Server
-
All Global Groups of the selected Domain
Controller, that match the search criterion are now displayed.
-
Select the Global Groups that should be
imported, then point to Tools > Import > Selected Objects from Live System
Adding to and
Removing Users from Global Groups
Manually adding Users to or removing from a
Global Group (Method 1)
-
On the main menu point to Global Groups > Users Wizard
-
Select the Global Group you wish to configure
then click Next
-
To add Users: Select the Users you want to add from the upper list then click Add
-
To remove Users: Select the Users you want to remove from the lower list then click Remove
Items
-
After you configured the Global Group click Finish
Note: All Users that are listed
in the lower list will be added to the selected Global Group
Manually adding Users to or removing from a Global
Group (Method 2)
-
Display your Global
Group with a method described under Displaying and Searching
-
Select the Global
Group you wish to configure and on the Menu click Relationships > Users
-
To
add Users: Select the Users you want to add from the upper list then click Add
-
To
remove Users: Select the Users you want to remove from the lower list then click Remove Items
-
After you configured
the Global Group click Finish
Note:
All Users that are listed in the lower list will be added to the selected Global Group
Importing Users to a Global Group from Live System
-
Display your Global Group with a method described
under Displaying and Searching
-
Point to Live View > Users
-
Select the appropriate Server
if it was not detected automatically
-
The Users of the selected Global Group are now
displayed
-
Select the Users you want to add then click Tools > Import > Import Selected Objects from Live System
-
As Import Type select Import Memberships
Note:
Users that cannot be matched against the data in your database are displayed after the import is
complete
Batch importing Users to Global Groups from the Domain
Controller
-
Display your Global Groups with a method described
under Displaying and Searching
-
Select the Global Groups to which Users should be
added
-
On the menu click on Tools
> Import > User Relationships from live
System
-
Select the appropriate Server if it was not detected
automatically
Note:
Users that cannot be matched against the data in your database are displayed after the import is
complete
Add Global Groups to and remove
from Local Groups
Manually adding to or removing from Local
Groups (Method 1)
-
On the main menu point to Global Groups > Local Groups Wizard
-
Select the Global Group you wish to configure
then click Next
-
To add Local Groups: Select the Local Groups you want to add from the upper list then click Add
-
To remove Local Groups: Select the Local Groups you want to remove from the lower list then click Remove Items
-
After you configured the Global Group click Finish
Note: All Local Groups that are
listed in the lower list will be linked to the selected Global Group
Manually adding to or removing from a Local Groups (Method 2)
-
Display your Global
Group with a method described under Displaying and Searching
-
Select the Global
Group you wish to configure and on the Menu click Relationships > Local Groups
-
To
add Local Groups: Select the Local Groups you want to add from the upper list
then click Add
-
To
remove Local Groups:
Select the Local Groups you want to remove from the lower list then click Remove Items
-
After you configured
the Global Group click Finish
Note:
All Local Groups that are listed in the lower list will be linked to the selected Global Group
Importing Local Groups - Global Group Relationships from Live System
-
Display your Local Groups from the Database
as described in the Local Groups Section under Displaying and Searching
-
Point to Live View > Global Groups
-
Select the appropriate Server if it was not detected
automatically
-
The Global Groups for the selected Local Group are
now displayed
-
Select the Global Groups you want to import then
click Tools > Import > Selected Objects from Live System
-
As Import Type specify Import
Membership(s)
Note:
Global Groups that cannot be matched against the data in your database are displayed after the
import is complete
Batch Importing Local Groups - Global Group
Relationships from Live System
-
Display your Local Groups from the Database
as described in the Local Groups Help under Displaying and Searching
-
Select the Local Groups you want to configure
-
On the Main Menu click Tools > Import > Global Group Relationships from Live System
-
Select the appropriate Server
Note: Global Groups that cannot be matched against the data in your database are
displayed after the import is complete
Viewing Users, Local
Groups and Folder Permissions of a Global Group
Viewing Users From the Database
Viewing Users From Live System
Viewing Local Groups From the Database
Note: Viewing Local
Groups from the Live System for a given Global Group is not possible
Viewing Folder Permissions From the Database
Note:
Viewing Folder Permissions from the Live System for a given
Global Group is not possible
Viewing Properties
The methods described above give you
the possibility to manipulate the displayed objects, if you need
to see all data at the same time then:
Setting, Importing,
Exporting and Deleting Folder Permissions
Setting Folder Permissions for a Global Group (Method 1)
WARNING! You need full control permission on the folders you want to
configure
To add Folder Permissions:
To remove Folder Permissions:
To change an existing Folder Permission:
-
After you configured the Global Group click Finish
-
If you want to export the permissions in the file system click Yes
-
Select the Export Options you need and click OK
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Setting Folder
Permissions for a Global Group (Method 2)
WARNING!
You
need full control permission on the folders you want to configure
To add Folder Permissions:
To remove Folder Permissions:
To change an existing Folder Permission:
-
After you configured the Global Group click Finish
-
If you want to export the permissions in the file system click Yes
-
Select the Export Options you need and click OK
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Importing Folder
Permissions for a Global Group
WARNING!
You need at least read permission on the
folders you want to configure
Real Permissions for folders contained in the Database:
Real Permissions for
an arbitrary folder:
-
Select the option View
Permission for this Folder or Drive
-
Type or browse for the desired folder or drive
-
Select the Number of subfolders you want to parse
-
Click OK: a
folder list with permissions should be displayed
Note: This functionality requires at least read permissions on the specified folder or drive
Note: If a folder does not exist in the database it will be created
Exporting Folder
Permissions for a Global Group
WARNING!
You need at least change permission on the
folders you want to configure
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Note: Existing permissions
in the file system that are not mapped in the database are NOT changed
Note:
Full control permissions are NOT changed
Reporting
Data of Global Groups
List of all Global Groups
List of all Global Groups with Users, Local Groups and
Folder Permissions
Users of a selected Global Group
-
Display your Global Groups from the Database with
a method described under Displaying and Searching
-
Select the desired Global Groups
-
Point to Report > Users and select Print or Preview
Note:
For each selected Global Group a new instance of Microsoft Access will be opened if Preview is
selected
Local Groups of a selected Global Group
-
Display your Global Groups from the Database with
a method described under Displaying and Searching
-
Select the desired Global Groups
-
Point to Report > Local Groups and select Print or Preview
Note: For each selected Global Group a new instance of Microsoft Access will be opened if Preview is selected
Folder Permissions of a selected Global Group
-
Display your Global Groups from the Database with
a method described under Displaying and Searching
-
Select the desired Global Groups
-
Point to Report > Folders and select Print or Preview
Note: For each selected Global Group a new instance of Microsoft Access will be opened if Preview is selected
Properties of a selected Global Group
-
Display your Global Groups from the Database with
a method described under Displaying and Searching
-
Select the desired Global Groups
-
Point to Report > All Related Objects and select Print or Preview
Note: For each selected Global Group a new instance of Microsoft Access
will be opened if Preview is selected
Remarks
Importing Users and Local Groups from Live
System means only importing the relationships between these objects and the Global Groups in your Database. The root data for Users and Local Groups
must be in the Database before any imports can be started.
There is no way to give Folder Permissions
directly to a Global Group. The Folder Permission view for Global Groups is obtained trough the relationship between the selected Global Group and the
assigned Local Groups.
When importing Users and/or Local Groups
relationships from Live System the existing relationships in the Database will be deleted and rebuilt with the Live System data.
Displaying
and Searching Local Groups From Database
Display All
Search
-
On the main menu
point to Search > Local Groups
-
Type the Local Group search criterion in the Local Group Name field
-
Deselect the Search
in Live System checkbox if selected
-
Click Search
Custom Query
Displaying and Searching Local Groups From Live
System
Display All
Search
-
On the main menu point to Search
> Local Groups
-
Type the Local Group search criterion in the Local Group Name field
-
Select the Search in Live
System checkbox
-
Click Search
-
Select the appropriate Server
Importing Local Groups From
Live System
Method 1
-
On the main menu point to Live View >
Local Groups
-
Select the appropriate Server
-
All Local Groups of the selected Server are now
displayed
-
Select the Local Groups that should be
imported, then point to Tools > Import > Import Selected Objects from Live System
Method 2
-
On the main menu point to Search > Local Groups
-
Type the Local Group search criterion in the Local Group Name field
-
Select the Search in
Live System checkbox
-
Click Search
-
Select the appropriate Server
-
All Local Groups of the selected Server, that
match the search criterion are now displayed.
-
Select the Local Groups that should be
imported, then point to Tools > Import > Import Selected Objects from Live System
Add and Remove Global Groups
to/from Local Groups
Manually adding Global Groups to or removing
from a Local Group (Method 1)
-
On the main menu point to Local Groups > Global Group Wizard
-
Select the Local Group you wish to configure
then click Next
-
To add Global Groups:
Select the Global Groups you want to add from the upper list then click Add
-
To remove Global Groups:
Select the Global Groups you want to remove from the lower list then click Remove Items
-
After you configured the Local Group click Finish
Note: All Global Groups that
are listed in the lower list will be added to the selected Local Group
Manually adding Global Groups to or removing from a
Local Group (Method 2)
-
Display your Local
Group with a method described under Displaying and Searching
-
Select the Local
Group you wish to configure and on the Menu click Relationships > Global Groups
-
To
add Global Groups: Select the Global Groups you want to add from the upper list
then click Add
-
To
remove Global Groups:
Select the Global Groups you want to remove from the lower list then click Remove Items
-
After you configured
the Local Group click Finish
Note:
All Global Groups that are listed in the lower list will be added to the selected Local Group
Importing Local Groups - Global Group Relationships from Live System
-
Display your Local Groups from the Database
as described in the Local Groups Section under Displaying and Searching
-
Point to Live View > Global Groups
-
Select the appropriate Server if it was not detected
automatically
-
The Global Groups for the selected Local Group are
now displayed
-
Select the Global Groups you want to import then
click Tools > Import > Selected Objects from Live System
-
As Import Type specify Import
Membership(s)
Note:
Global Groups that cannot be matched against the data in your database are displayed after the
import is complete
Batch Importing Local Groups - Global Group
Relationships from Live System
-
Display your Local Groups from the Database
as described in the Local Groups Help under Displaying and Searching
-
Select the Local Groups you want to configure
-
On the Main Menu click Tools > Import > Global Group Relationships from Live System
-
Select the appropriate Server
Note: Global Groups that cannot be matched against the data in your database are
displayed after the import is complete
Adding to and
Removing Users from Local Groups
Manually adding Users to or removing from a
Local Group (Method 1)
-
On the main menu point to Local Groups > Users Wizard
-
Select the Local Group you wish to configure
then click Next
-
To add Users: Select the Users you want to add from the upper list then click Add
-
To remove Users: Select the Users you want to remove from the lower list then click Remove
Items
-
After you configured the Local Group click Finish
Note: All Users that are listed
in the lower list will be added to the selected Local Group
Manually adding Users to or removing from a Local
Group (Method 2)
-
Display your Local
Group with a method described under Displaying and Searching
-
Select the Local
Group you wish to configure and on the Menu click Relationships > Users
-
To
add Users: Select the Users you want to add from the upper list then click Add
-
To
remove Users: Select the Users you want to remove from the lower list then click Remove Items
-
After you configured
the Local Group click Finish
Note:
All Users that are listed in the lower list will be added to the selected Global Group
Importing Users to a Local Group from Live System
-
Display your Local Group with a method described
under Displaying and Searching
-
Point to Live View > Users
-
Select the appropriate Server
if it was not detected automatically
-
The Users of the selected Local Group are now
displayed
-
Select the Users you want to add then click Tools > Import > Import Selected Objects from Live System
-
As Import Type select Import Memberships
Note:
Users that cannot be matched against the data in your database are displayed after the import is
complete
Batch importing Users to Local Groups from Live System
-
Display your Local Groups with a method described
under Displaying and Searching
-
Select the Local Groups to which Users should be
added
-
On the menu click on Tools
> Import > User Relationships from live
System
-
Select the appropriate Server if it was not detected
automatically
Note:
Users that cannot be matched against the data in your database are displayed after the import is
complete
Viewing Global Groups, Users and Folder
Permissions for a Local Group
Viewing Users From Database
Viewing Global Groups From Database
Viewing Global Groups From Live System
Viewing Folder Permissions From Database
Viewing Folder Permissions of a Local Group from Live System
Real Permissions for folders
contained in the Database:
Real Permissions for an arbitrary folder:
Note: This functionality requires
at least read permissions on the specified folder or drive
Viewing Properties
The methods described above give you the possibility to manipulate the displayed objects, if you need
to see all data at the same time then:
Setting, Importing,
Exporting and Deleting Folder Permissions
Setting Folder Permissions for a Local Group (Method 1)
WARNING! You need full control permission on the folders you want to
configure
To add Folder Permissions:
To remove Folder Permissions:
To change an existing Folder Permission:
-
After you configured the Local Group click Finish
-
If you want to export the permissions in the file system click Yes
-
Select the Export Options you need and click OK
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Setting Folder
Permissions for a Local Group (Method 2)
WARNING!
You
need full control permission on the folders you want to configure
To add Folder Permissions:
To remove Folder Permissions:
To change an existing Folder Permission:
-
After you configured the Local Group click Finish
-
If you want to export the permissions in the file system click Yes
-
Select the Export Options you need and click OK
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Importing Folder
Permissions for a Local Group
WARNING!
You need at least read permission on the
folders you want to configure
Real Permissions for folders contained in the Database:
Real Permissions for
an arbitrary folder:
-
Select the option View
Permission for this Folder or Drive
-
Type or browse for the desired folder or drive
-
Select the Number of subfolders you want to parse
-
Click OK: a
folder list with permissions should be displayed
Note: This functionality requires at least read permissions on the specified folder or drive
Note: If a folder does not exist in the database it will be created
Exporting Folder
Permissions for a Local Group
WARNING!
You need at least change permission on the
folders you want to configure
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Note: Existing permissions
in the file system that are not mapped in the database are NOT changed
Note:
Full control permissions are NOT changed
Deleting all Folder
Permissions for a Local Group from the File System
WARNING!
You need at least change permission on the
folders you want to configure
-
Display your Local Groups with a method
described under Displaying and Searching
-
Right Click the Local Group you wish to
configure and Select Tools > Live System > Revoke Folder Permissions From Live System
WARNING!
All existing Folder Permissions not equal to full control, will
be deleted from the file system.
Note:
Existing permissions in the file system that are not mapped in the database are NOT deleted
Note:
For security reasons full control permissions are NOT deleted
Note:
For security reasons the mapping in the database is NOT deleted
Reporting
List of all Local Groups
List of all Local Groups with Users, Global Groups and Folder Permissions
Users for a selected Local Group
-
Display your Local Groups from the Database with
a method described under Displaying and Searching
-
Select the desired Local Groups
-
Point to Report > Users and select Print or Preview
Note:
For each selected Local Group a new instance of Microsoft Access will be opened if Preview is selected
Global Groups for a selected Local Group
-
Display your Local Groups from the Database with
a method described under Displaying and Searching
-
Select the desired Local Groups
-
Point to Report > Local Groups and select Print or Preview
Note: For each selected Local Group a new instance of Microsoft Access will be opened if Preview is selected
Folder Permissions for a selected Local Group
-
Display your Local Groups from the Database with
a method described under Displaying and Searching
-
Select the desired Local Groups
-
Point to Report > Folders and select Print or Preview
Note: For each selected Local Group a new instance of Microsoft Access will be opened if Preview is selected
Properties of a selected Local Group
-
Display your Local Groups from the Database with
a method described under Displaying and Searching
-
Select the desired Local Groups
-
Point to Report > All Related Objects and select Print or Preview
Note: For each selected Local Group a new instance of Microsoft Access will be opened if Preview is selected
Remarks
Full control
permissions can be set trough Support Manager but never batch changed nor deleted.
You can always import the root data: Local Group Name and Local Group Description
Importing Global Groups from Live System means
only importing the relationships between this object and the Local Groups in your Database. The root data for Global Groups must be in the Database
before any imports can be started.
When importing Local Groups relationships from
Live System the existing relationships in the Database will be deleted and rebuilt with the Live System data.
When importing folder permissions from Live
System the existing relationships in the Database will NOT be deleted, Live System data will only be appended.
Displaying and Searching
Display Users From Database
Display All
Search
-
On the main menu
point to Search > Users
-
Type the User search criteria in the Lastname and/or LoginID field
-
Deselect the Search
in Live System checkbox if selected
-
Click Search
Custom Query
Display Users From Live System
Display All
Search
-
On the main menu point to Search
> Users
-
Type the User search criteria in the Lastname and/or LoginID field
-
Select the Search in Live
System checkbox
-
Click Search
-
Select the appropriate Server
Viewing Live System Settings
for Users
Live System Extended Userlist
The Live System Extended
Userlist gives you the possibility to view Windows specific user data such as:
LastLogon, LastLogoff,
AccountDisabled, AccountLocked, PasswordAge
-
On the main menu point to Users > Show Extended Live
System List
-
Select the appropriate Server
-
All Users of your System are now displayed with
the Windows Specific data listed above.
Live View Extended Info for a Single User
-
Display User with a method described under Displaying
and Searching
-
Select the appropriate User from the List
-
On the Menu point to Live
View > Extended User Information
-
select
the appropriate Server if not automatically detected
-
All available system Information for the specified
User is now displayed
Add Users to or Remove from
Global Groups
Adding Users to or removing Users from a Global Group (Method1)
-
On the main menu point to Users > Global Group Wizard
-
Select the LoginID of the User you wish to
configure then click Next
-
To add to Global Groups:
Select the Global Groups you want to add from the upper list then click Add
-
To remove Global Groups: Select the Global Groups you want to remove from the lower list then click Remove Items
-
After you configured the User click Finish
Note: The selected User will be
member of all Global Groups contained in the lower list
Adding Users to or removing Users from a
Global Group (Method2)
-
Display your Users
with a method described under Displaying and Searching
-
Select the User you
wish to configure and on the Menu Click Relationships > Global Groups
-
To
add Global Groups: Select the Global Groups you want to add from the upper list
then click Add
-
To
remove Users: Select the Global Groups you want to remove from the lower list
then click Remove Items
-
After you configured
the User click Finish
Note:
The selected User will be member of all Global Groups contained in the lower list
Setting, Importing,
Exporting and Deleting Folder Permissions
WARNING! You
need full control permission on the folders you want to configure
Setting Folder Permissions for a User (Method1)
To add Folder Permissions:
To remove Folder Permissions:
To change an existing Folder Permission:
-
After you configured the User click Finish
-
If you want to export the permissions in the file system click Yes
-
Select the Export Options you need and click OK
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Setting Folder Permissions for a User (Method2)
To add Folder Permissions:
To remove Folder Permissions:
To change an existing Folder Permission:
-
After you configured the User click Finish
-
If you want to export the permissions in the file system click Yes
-
Select the Export Options you need and click OK
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Importing Folder Permissions for a User
Real Permissions for folders
contained in the Database:
Real Permissions for an
arbitrary folder:
-
Type or browse for the desired folder or drive
-
Select the Number of subfolders you want to parse
-
Click OK: a
folder list with permissions should be displayed
-
Select the folder you want to import then point to Tools > Import Permission to Database
Note: This functionality requires at least read permissions on the specified folder or drive
Note: If a folder does not exist in the database an error message will be displayed
Exporting Folder Permissions for a User
-
Display your Users with a method described
under Displaying and Searching
-
Select the User which Permissions you want to
export
-
Select Tools >
Export NT > Export Folder Permission to Live System
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Note: Existing permissions
in the file system that are not mapped in the database are NOT changed
Note: Existing Full control permissions are NOT changed
Deleting all Folder
Permissions for a User from the File System
WARNING!
You need at least change permission on the
folders you want to configure
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system.
Note:
Existing permissions in the file system that are not mapped in the database are NOT deleted
Note:
For security reasons full control permissions are NOT deleted
Note:
For security reasons the mapping in the database is NOT deleted!
Assigning Users to a
Room
Assigning a User to a Room (Method1)
-
On the main menu point to Users > Room Wizard
-
Select the LoginID of the User you wish to configure
then click Next
-
To add to Rooms: Select the Rooms you want to add from the upper list then click Add
-
To remove from Rooms: Select the Rooms you want to remove from the lower list then click Remove
Items
-
After you configured the User click Finish
Note: The selected User will be
assigned to all Rooms contained in the lower list
Assigning a User to
a Room (Method2)
-
Display your Users
with a method described under Displaying and Searching
-
Select the User you wish to configure and on
the Menu Click Relationships > Rooms
-
To add to Rooms: Select the Rooms you want to add from the upper list then click Add
-
To remove from Rooms: Select the Rooms you want to remove from the lower list then click Remove
Items
-
After you configured the User click Finish
Note: The selected User will be
assigned to all Rooms contained in the lower list
Assigning Hardware to a
User
Assigning Hardware to a User (Method1)
-
On the main menu point to Users > Hardware Wizard
-
Select the LoginID of the User you wish to configure
then click Next
-
To add Hardware:
Select the Hardware you want to add from the upper list then click Add
-
To remove Hardware: Select the Hardware you want to remove from the lower list then click Remove
Items
-
After you configured the User click Finish
Note: All Hardware contained in
the lower list will be assigned to the selected User
Note: Hardware already assigned
to another User will be automatically reassigned to the selected User
Note: Hardware assigned to a
Room will be automatically reassigned to the selected User
Note: To view the User or Room
already mapped to a Hardware right click the item and select
View User or View
Room
Assigning Hardware
to a User (Method2)
-
Display your Users
with a method described under Displaying and Searching
-
Select the User you wish to configure and on
the Menu Click Relationships > Hardware
-
To add Hardware: Select the Hardware you want to add from the upper list then click Add
-
To remove Hardware: Select the Hardware you want to remove from the lower list then click Remove
Items
-
After you configured the User click Finish
Note: All Hardware contained in
the lower list will be assigned to the selected User
Note: Hardware already assigned
to another User will be automatically reassigned to the selected User
Note: Hardware assigned to a
Room will be automatically reassigned to the selected User
Note: To view the User or Room
already mapped to a Hardware right click the item and select View User
or View Room
Viewing User Properties
Viewing Global Groups, Local Groups, Folders, Rooms, Hardware
and Software
Viewing Properties
Reporting
List of all Users
List of all Users with related Objects (Global Groups, Folder Permissions etc…)
Global Groups for a selected User
Note:
For each selected User a new instance of Microsoft Access will be opened if Preview is selected
Local Groups for a selected User
Note:
For each selected User a new instance of Microsoft Access will be opened if Preview is selected
Folders for a selected User
Note:
For each selected User a new instance of Microsoft Access will be opened if Preview is selected
Hardware for a selected User
Note:
For each selected User a new instance of Microsoft Access will be opened if Preview is selected
Software for a selected User
Note:
For each selected User a new instance of Microsoft Access will be opened if Preview is selected
Properties for a selected User
Note:
For each selected User a new instance of Microsoft Access will
be opened if Preview is selected
Remarks
Displaying and Searching
Display All
Search
Custom Query
- Build/Execute a Custom Query as described in Custom Query Help
Importing from File System
Importing New Folders
-
On the main menu point to Folders > Import...
-
Type the Start Folder or –Drive
-
Select the Number of Subfolder to Import
-
Click Import
Note: No Permission information is imported at this time.
Note: To import Permissions for a
Folder see Importing, Exporting and
deleting Folder Permissions
Importing Subfolders of an existing Folder
-
Display your Folders with a method described under Displaying
and Searching
-
Select the Folder you whish to import Subfolders to
-
On the Menu Click Tools
> Import > Subfolders From Live System
-
Select the Number of Subfolder to Import
-
Click Import
Note: No Permission information is imported at this time.
Note: To import Permissions for a
Folder see Importing, Exporting and
deleting Folder Permissions
Setting Local Group
Permissions
Setting Local Group Folder Permissions (Method 1)
WARNING!
You need full control permission on the Folder
you want to configure
To add Local Group Permissions:
To remove Local Group
Permissions:
To change an existing Permission:
-
After you configured the Folder click Finish
-
If you want to export the permissions in the file system click Yes
-
Select the Export Options you need and click OK
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Setting Local Group Folder
Permissions (Method 2)
WARNING!
You need full control permission
on the Folder you want to configure
To add Local Group Permissions:
To remove Local Group
Permissions:
To change an existing Permission:
-
After you configured the Folder click Finish
-
If you want to export the permissions in the file system click Yes
-
Select the Export Options you need and click OK
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Setting User Permissions
Setting User Folder Permissions (Method 1)
WARNING!
You need full control permission
on the Folder you want to configure
To add User Permissions:
To remove User Permissions:
To change an existing Permission:
-
After you configured the Folder click Finish
-
If you want to export the permissions in the file system click Yes
-
Select the Export Options you need and click OK
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Setting User Folder
Permissions (Method 2)
WARNING!
You need full control permission
on the Folder you want to configure
To add User Permissions:
To remove User Permissions:
To change an existing Permission:
-
After you configured the Folder click Finish
-
If you want to export the permissions in the file system click Yes
-
Select the Export Options you need and click OK
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Importing, Exporting and
deleting Folder Permissions
Batch Importing
Folder Permissions
-
Display your Folders with a method described
under Displaying and Searching
-
Select the Folders to import Permissions to
-
Right Click the
list
-
Select Tools > Import > Folder Permissions From Live System
Note: All Local Groups or Users that cannot be
matched against your database will be displayed.
Selectively
Importing Folder Permissions
-
Display your Folders with a method described
under Displaying and Searching
-
Select the Folders
to import Permissions to
-
On the Menu point
to Live View > Folder Permissions
-
A List of Local Groups and Users with Permissions are displayed.
-
To Import Selected
Permissions: Right Click the list and select Import Permission to Database
Exporting Folder Permissions
WARNING!
You need full control permission
on the Folder you want to configure
-
Display your Folders with a method described
under Displaying and Searching
-
Select the Folders
to export Permissions to
-
Select Tools > Export > Folder Permissions to Live System
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Note: All configured Local
Group and User Permissions will be set for the selected Folder
Note: Full Control Permissions
are NOT Changed
Deleting Folder Permissions
WARNING!
You need full control permission
on the Folder you want to configure
-
Display your Folders with a method described
under Displaying and Searching
-
Select the Folders
to export Permissions to
-
Select Tools > Live System > Revoke Folder Permissions from Live System
WARNING!
All existing Folder Permissions not equal to full control, will be deleted from the file system and the new Folder Permissions
will be assigned in the file system.
Note: All configured
Permissions will be removed from the selected Folder
Note: Full Control Permissions
are NOT Changed
Deleting Selected Folder Permissions
WARNING!
You need full control permission
on the Folder you want to configure
-
Display your Folders with a method described
under Displaying and Searching
-
Select the desired
Folder
-
On the Menu
select Live View > Folder Permissions
-
A list of
Permissions for the selected Folder are displayed
-
Right click the desired Object and select Remove Permission From Live System
WARNING!
By answering the following step with yes, the permission for the
selected Object will be deleted from the file system. Full Control permissions can be deleted!
-
If you want to delete the permission in the file system click Yes
Note: Full Control Permissions
are also deletable!
Viewing Global Groups,
Local Groups, Users and Properties
Viewing Global Groups,
Local Groups, and Users
-
Display your Folders with a method described under Displaying
and Searching
-
Select the desired Folder
-
On the Menu point to Database
View and select the appropriate menu item for the object you want to view
Viewing Properties
Reporting
List of all
Folders
List of all Folders with Global Groups, Local Groups
and User Permissions
Global Groups for a selected Folder
-
Display your Folders from the Database with
a method described under Displaying and Searching
-
Select the desired Folder
-
Point to Report > Global Groups and select Print or Preview
Note:
For each selected Folder a new instance of Microsoft Access will be opened if Preview is selected
Local Groups for a selected Folder
-
Display your Folders from the Database with
a method described under Displaying and Searching
-
Select the desired Folder
-
Point to Report > Local Groups and select Print or Preview
Note:
For each selected Folder a new instance of Microsoft Access will be opened if Preview is selected
Users for a selected Folder
-
Display your Folders from the Database with
a method described under Displaying and Searching
-
Select the desired Folder
-
Point to Report > Users and select Print or Preview
Note:
For each selected Folder a new instance of Microsoft Access will be opened if Preview is selected
Properties for a selected Folder
-
Display your Folders from the Database with
a method described under Displaying and Searching
-
Select the desired Folder
-
Point to Report > All Related Objects and select Print or Preview
Note:
For each selected Folder a new instance of Microsoft Access will be opened if Preview is selected
Remarks
Full control permissions can be set trough
Support Manager but only in some cases deleted
Importing Folders from Live System means only
importing the Folder name in your Database. As described in this document, importing permissions requires a separate step .
When importing Folder Permission from the File
System the existing Permissions in the Database will be deleted and rebuilt with the Live System data.
Hardware Types
View all Hardware Types
Search for Hardware Types
Add Hardware Types
Displaying and Searching
Display All
Search
Custom Query
Assigning Hardware to a
User
Assigning Hardware
to a User (Method1)
-
Display your
Hardware with a method described under Displaying and Searching
-
Select the Hardware
you wish to configure and on the Menu click Relationships > Users
-
To
add a User: Select the User you want to add from the upper list then click Add
-
To
remove a User: Select the User you want to remove from the lower list then click Remove Items
-
After you configured
the Hardware click Finish
Note:
The selected Hardware will be assigned to the user added to the lower list
Note:
If the selected Hardware is assigned to another User or Room, the Hardware will be
automatically reassigned to the new User
Assigning Hardware
to a User (Method2)
-
On the main menu
point to Hardware > User Wizard
-
Select the Hardware
Type of your Hardware
-
Select the Hardware
you wish to configure then click Next
-
To
add a User: Select the User you want to add from the upper list then click Add
-
To
remove a User: Select the User you want to remove from the lower list then click Remove Items
-
After you configured
the Hardware click Finish
Note:
The selected Hardware will be assigned to the user added to the lower list
Note:
If the selected Hardware is assigned to another User or Room, the Hardware will be automatically reassigned to the new User
Assigning Hardware to a Room
Assigning Hardware to a Room (Method1)
-
Display your
Hardware with a method described under Displaying and Searching
-
Select the Hardware
you wish to configure and on the Menu click Relationships > Rooms
-
To
add a Room: Select the Room you want to add from the upper list then click Add
-
To
remove a Room: Select the Room you want to remove from the lower list then click Remove Items
-
After you configured
the Hardware click Finish
Note:
The selected Hardware will be assigned to the Room added to the lower list
Note:
If the selected Hardware is assigned to another User or Room, the Hardware will be automatically reassigned to the new Room
Assigning Hardware
to a Room (Method2)
-
On the main menu
point to Hardware > Room Wizard
-
Select the Hardware
Type of your Hardware
-
Select the Hardware
you wish to configure then click Next
-
To
add a Room: Select the Room you want to add from the upper list then click Add
-
To
remove a Room: Select the Room you want to remove from the lower list then click Remove Items
-
After you configured
the Hardware click Finish
Note:
The selected Hardware will be assigned to the Room added to the lower list
Note:
If the selected Hardware is assigned to another User or Room, the Hardware will be automatically reassigned to the new Room
Assigning Software to a
Hardware
Assigning
Software to a Hardware (Method1)
-
Display your
Hardware with a method described under Displaying and Searching
-
Select the Hardware
you wish to configure and on the Menu Click Relationships > Software
-
To
add a Software: Select the Software you want to add from the upper list then
click Add
-
To
remove a Software: Select the Software you want to remove from the lower list
then click Remove Items
-
After you configured
the Hardware click Finish
Note:
The Software in the lower list will be assigned to the selected Hardware
Assigning
Software to a Hardware (Method2)
-
On the main menu
point to Hardware > Software Wizard
-
Select the Hardware
Type of your Hardware
-
Select the Hardware
you wish to configure then click Next
-
To
add a Software: Select the Software you want to add from the upper list then
click Add
-
To
remove a Software: Select the Software you want to remove from the lower list
then click Remove Items
-
After you configured
the Hardware click Finish
Note: The Software in the lower list will be assigned to the selected Hardware
Viewing Hardware type Properties
Viewing Users, Rooms
and Hardware of a given Hardware Type
-
Display your Hardware Types with a method described
under Hardware Types
-
Select the desired Hardware Type
-
On the Menu point to Database
View and select the appropriate menu item for the object you want to view
Viewing Properties
Viewing Hardware Properties
Viewing Users, Rooms and Software of a given Hardware
-
Display your Hardware with a method described under Displaying
and Searching
-
Select the desired Hardware
-
On the Menu point to Database
View and select the appropriate menu item for the object you want to view
Viewing Properties
Reporting
List of all Hardware
List of all Hardware with related Objects (Users,
Rooms and Software)
Software for a selected Hardware
-
Display your Hardware with a method described under Displaying
and Searching
-
Select the desired Hardware
-
Point to Report > Software and select Print or Preview
Note:
For each selected Hardware a new instance of Microsoft Access will be opened if Preview is selected
Properties for a selected Hardware (User, Room
and Software)
-
Display your Hardware with a method described under Displaying
and Searching
-
Select the desired Hardware
-
Point to Report > All Related Objects and select Print or Preview
Note:
For each selected Hardware a new instance of Microsoft Access will be opened if Preview is selected
Displaying and Searching
Display All
Custom Query
Assigning Software to a Hardware
Assigning Software
to a Hardware (Method1)
-
Display your
Software with a method described under Displaying and Searching
-
Select the Software
you wish to configure and on the Menu Click Relationships > Hardware
-
To
add to Hardware: Select the Hardware you want to add from the upper list then
click Add
-
To
remove from Hardware: Select the Hardware you want to remove from the lower list
then click Remove Items
-
After you configured
the Software click Finish
Note:
The selected Software will be assigned to the Hardware contained in the lower list
Assigning Software to a Hardware (Method2)
-
On the main menu
point to Software > Hardware Wizard
-
Select the Software
you wish to configure then click Next
-
To
add to Hardware: Select the Hardware you want to add from the upper list then
click Add
-
To
remove from Hardware: Select the Hardware you want to remove from the lower list
then click Remove Items
-
After you configured
the Software click Finish
Note: The selected Software
will be assigned to the Hardware contained in the lower list
Viewing Software Properties
Viewing Users and Hardware of a given Software
-
Display your Software with a method described under Displaying
and Searching
-
Select the desired Software
-
On the Menu point to Database
View and select the appropriate menu item for the object you want to view
Viewing Properties
Reporting
List of all Software with Number of Licenses
List of all Software with related Objects (Users
and Hardware)
Users for a selected Software
-
Display your Software with a method described under Displaying
and Searching
-
Select the desired Software
-
Point to Report > Users and select Print or Preview
Note:
For each selected Software a new instance of Microsoft Access will be opened if Preview is selected
Hardware for a selected Software
-
Display your Software with a method described under Displaying
and Searching
-
Select the desired Software
-
Point to Report > Hardware and select Print or Preview
Note:
For each selected Software a new instance of Microsoft Access will be opened if Preview is selected
Properties for a selected Software (Users and
Hardware)
-
Display your Software with a method described under Displaying and Searching
-
Select the desired Software
-
Point to Report > All Related Objects and
select Print or Preview
Note:
For each selected Software a new instance of Microsoft Access will be opened if Preview is selected
Displaying and Searching
Display All
Search
Custom Query
Assigning Users to a Room
Assigning User to a
Room (Method1)
-
Display your Room
with a method described under Displaying and Searching
-
Select the Room you
wish to configure and on the Menu Click Relationships > Users
-
To
add Users: Select the Users you want to add from the upper list then click Add
-
To
remove Users: Select the Users you want to remove from the lower list then click Remove Items
-
After you configured
the Room click Finish
Note:
The Users in the lower list will be assigned to the selected Room
Assigning User to a
Room (Method2)
-
On the main menu
point to Rooms > User Wizard
-
Select the Room you
wish to configure then click Next
-
To
add Users: Select the Users you want to add from the upper list then click Add
-
To
remove a Users: Select the Users you want to remove from the lower list then
click Remove Items
-
After you configured
the Room click Finish
Note: The Users in the lower list will be assigned to the selected Room
Assigning Hardware to a
Room
Assigning Hardware
to a Room (Method1)
-
Display your Rooms
with a method described under Displaying and Searching
-
Select the Room you
wish to configure and on the Manu Click Relationships > Hardware
-
To
add Hardware: Select the Hardware you want to add from the upper list then click Add
-
To
remove Hardware: Select the Hardware you want to remove from the lower list then
click Remove Items
-
After you configured
the Room click Finish
Notes:
The
Hardware in the lower list will be assigned to the selected Room
If
the selected Hardware is assigned to another User or Room, the Hardware will be automatically reassigned to the selected Room
Assigning Hardware to a
Room (Method2)
-
On the main menu
point to Rooms > Hardware Wizard
-
Select the Room you
wish to configure then click Next
-
To
add Hardware: Select the Hardware you want to add from the upper list then click Add
-
To
remove Hardware: Select the Hardware you want to remove from the lower list then
click Remove Items
-
After you configured
the Room click Finish
Notes
The
Hardware in the lower list will be assigned to the selected Room
If
the selected Hardware is assigned to another User or Room, the Hardware will be automatically reassigned to the selected Room
Viewing Room Properties
Viewing Users and Hardware of a given Room
Viewing Properties
Reporting
List of all Rooms
List of all Rooms with related Objects
(Users and Hardware)
Users for a selected Room
Note:
For each selected Room a new instance of Microsoft Access will be opened if Preview is selected
Hardware for a selected Room
Note:
For each selected Room a new instance of Microsoft Access will be opened if Preview is selected
Properties for a selected Room (Users and
Hardware)
Note:
For each selected Room a new instance of Microsoft Access will be opened if Preview is selected
Overview
The Custom Query functionality allows to expand the Support Managers built
in Display Functions.
With
custom queries you can
-
Select Data from your Database
-
Insert Data to your Database
-
Update Data in your Database
-
Delete Data from your Database
To preserve Application functionality please refer to Custom Query
Rules Sections
General Rules to
preserve Application Functionality
- A column name in the SELECT, INSERT or UPDATE clause cannot contain the keyword "From "
- The first column in a Select statement must always be the 'ID' of the Table
- When you use joins, make sure that the Table you want to access with program functionality is in the From clause of the Select statement.
- A good rule to preserve application functionality is to conserve the column order of built in display functions also in custom queries.
- If you want to make a general select for printing or data-exporting purposes only, the rules listed above must not be observed.
Table Specific Rules
Tbl_Users
The ID field is represented by the UserID column
The UserName field must be on 4th place and The ServerName Field must be on 5th place in the Select statement if application functionality should be
preserved.
Example for a SELECT query that preserves application functionality:
SELECT
UserID,
Lastname,
FirstName,
Username,
Jobtitle
FROM Tbl_Users
ORDER BY
LastName,FirstName ASC
Example for a SELECT query that does not preserve application functionality:
SELECT * FROM Tbl_Users WHERE PersonalNr = 1234
Tbl_Global Groups
The ID field must be on 1st place in the Select statement if
application functionality should be preserved.
Example for a SELECT query that preserves application functionality:
SELECT
ID,
Name,
Server,
Description
FROM Tbl_GlobalGroups
ORDER BY
Name ASC
Example for a SELECT query that does not preserve application functionality:
SELECT * FROM Tbl_GlobalGroups WHERE ID= 1234
Tbl_Local Groups
The ID field must be on 1st place in the Select statement if
application functionality should be preserved.
Example for a SELECT query that preserves application functionality:
SELECT
ID,
Name,
Server,
Description
FROM Tbl_GlobalGroups
ORDER BY
Name ASC
Example for a SELECT query that does not preserve application functionality:
SELECT * FROM Tbl_LocalGroups WHERE ID= 1234
Tbl_Folders
The ID field must be on 1st place in the Select statement if
application functionality should be preserved.
Example for a SELECT query that preserves application functionality:
SELECT
ID,
FolderName
Description
FROM Tbl_Folders
ORDER BY
Name ASC
Example for a SELECT query that does not preserve application functionality:
SELECT * FROM Tbl_Folders WHERE ID= 1234
Tbl_HW (Hardware)
The ID field must be on 1st place in the Select statement if
application functionality should be preserved.
The Hardware Type (obtained by a Join on Tbl_HWTypes) should be on 2nd place in the Select statement. *
The Serial Number should be on 3rd place in the Select statement. *
* These rules do not jeopardize application functionality but affect display information i.e. in the Wizard functionality
Example for a SELECT query that preserves application functionality:
SELECT
ID,
‘HWType’ as HardwareType,
SerialNumber,
‘Additional Data’ as YourData
FROM Tbl_HW
ORDER BY
SerialNumber ASC
Example for a SELECT query that does not preserve application functionality:
SELECT * FROM Tbl_HW WHERE ID= 1234
Tbl_HWType (Hardwaretype)
The ID field must be on 1st place in the Select statement if
application functionality should be preserved.
Example for a SELECT query that preserves application functionality:
SELECT
ID,
Type,
Manufacturer,
Model,
TypeNumber,
Description
FROM Tbl_HWType
ORDER BY Type ASC
Example for a SELECT query that does not preserve application functionality:
SELECT * FROM Tbl_HWType WHERE ID= 1234
Tbl_SW (Software)
The ID field must be on 1st place in the Select statement if
application functionality should be preserved.
Example for a SELECT query that preserves application functionality:
SELECT
ID,
Type,
Manufacturer,
Name,
Version,
Description
FROM Tbl_SW
ORDER BY Type ASC
Example for a SELECT query that does not preserve application functionality:
SELECT * FROM Tbl_SWType WHERE ID= 1234
Tbl_Rooms
The ID field must be on 1st place in the Select statement if
application functionality should be preserved.
Example for a SELECT query that preserves application functionality:
SELECT
ID,
RoomNumber,
Description
FROM Tbl_Rooms
ORDER BY RoomNumber ASC
Example for a SELECT query that does not preserve application functionality:
SELECT * FROM Tbl_Rooms WHERE ID= 1234
Adding,
Displaying and Executing Custom Queries
Adding a Custom Query
-
On the main
Menu point to Custom Queries > Add New
-
Type The
Name and Description of your Query
-
Type the
SQL Statement or build it by clicking Query Builder
-
Click Save
Notes:
The Description of a
SELECT Query is shown in the Information- and Titlebar of the Display window
The Query Builder gives you information about the Tables and Fields of the Support
Manager Database
You can test the Query by clicking Execute
Displaying
Custom Queries
Executing
Custom Queries (Method1)
Executing
Custom Queries (Method2)
Note: The Execute Menu is built each time Support Manager starts
Global Groups
Warning! You must have Domain Admin Rights to accomplish this Tasks
Create Global Groups in your Domain
- Display the Global Groups you want to create
- Select the desired Groups
- On the Menu Click Tools > Export > Selected Objects to Live System
Note: Groups cannot be updated in Live System
Set the Users of a Global Group in your Domain
- Add The Users you need to a Global Group in Support Manager
- Display the Global Groups you want to configure
- Select the Global Groups wich User Relationships you want to export
- On the Menu Click Tools > Export User Relationships to Live System
Note: The Relationship in the Live System will be exactly the same you have set in Support Manager
Local Groups
Warning! You must have Local Admin Rights to accomplish this Tasks
Create Local Groups on your Servers
- Display the Local Groups you want to create
- Select the desired Groups
- On the Menu Click Tools > Export > Selected Objects to Live System
Note: Groups cannot be updated in Live System
Set the Global Groups of a Local Group
- Add The Global Groups you need to a Local Group in Support Manager
- Display the Local Groups you want to configure
- Select the Local Groups wich Global Group Relationships you want to export
- On the Menu Click Tools > Export Global Group Relationships to Live System
Note: The Relationship in the Live System will be exactly the same you have set in Support Manager
Users
Warning! You must have Domain Admin Rights to accomplish this Tasks
Export Single User Settings
- Edit the User in Support Manager
- Click Save
- Export it to Live System
Batch Exporting Users
- Display Users
- Select the Desired Users
- On the Menu Click Tools > Export > Selected Objects to Live System
REMARKS
- Export User Settings works only on Primary Domain Controllers
-
All Active Fields in The Add/Edit User Window will be set in Live System
-
If a User does not exist, it will be created with an empty password
-
If a User exists it will be updated with the data you entered
Folders
Warning! You must have Full Control on Folders when exporting Permissions
With Support Manager you can batch create Folders in your File System with Default Folder Permissions you
decide.
To List Default Folder Permissions on the Main Menu Click Folders > Default Permissions
> Show All
Define Default Folder Permissions
- On The Main Menu Click Folders > Default permissions > Add New
- Enter the Account , for Help click i
- Select the desired Permission
- Click OK
Warning! You should set at least BUILTIN\Administartors Full Control Permission
Revoke all permissions on a folder except Default Folder Permissions
- Display your Folders
- Select the Folders you want to revoke permissions
- On the Menu Click on Tools > Live System > Revoke Folder Permissions from Live System
Note: For Security Reasons Full Control Permissions are never deleted in
Batch mode
Exporting Folder Permissions
For Information on how to set and export Local Group and User Folder Permissions please
refer to this sections:
Importable Objects
- Global Groups
- Global Group Users
- Local Groups
- Local Group Global Groups
- Users
- Folders
- Folder Permissions
Formatting and Importing Data
- On the Main Menu Click Tools > Import Data From File
- Select the Import Type and Click on the Information i Button to get Format Definitions
for each Import Type
- Select the File you want to Import
- Click Import
- If Errors occur during Import, they will be displayed in a Result Window
WARNING!
All Fields in CSV Import Files are Mandatory. Use Semicolons (;) to separate Values
General Data Considerations
Server or Servername
- For Global Groups and Users Server means the PDC (Primary Domain Controller) or BDC (Backup Domain Controller)
Computer Name
- For Local Groups Server means the Computer Name where the Local Groups are located
Permission or FolderPermission
- Means the NTFS Permission that an Account has on a Folder
- This can be R (Read), CH (Change), Full Control.
WARNING! Permission Strings are Case Sensitive
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Exporting Data to
File (CSV)
You can
export the Content of each Display Window to a CSV file:
-
Display
your objects trough one of the built in Functions or trough a Custom Query
-
On Database Views:
Click on the Menu Tools > Export > Data to File
-
On Live Folder Permission Views: Click on the Menu Tools > Export Data to File
Printing Data
You can Print
the Content of each Display Window:
-
Display
your objects trough one of the built in Functions or trough a Custom Query
-
Click
on the Menu Tools > Print
-
Select
your Printer and the Number of Copies and click OK
-
You
can Print all or only selected Columns